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Customer Service Training By: Maxine Kamin Normal price: 35 Our price: 31.5 + postage Bargain: save £3.5 ! Product code: 23566 ISBN: 0750663634 224 pages Format: Pb Published by: Butterworth-Heinemann, 2006 There are no reviews available for this book

Description of Customer Service Training

- Practical hands-on guide offers all the exercises, handouts and presentations you need to develop effective training programmes - 'Workshop' approach helps you quickly and easily develop training in key business areas - Includes a companion CD-ROM The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint™ presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: - create fantastic customer service to meet your specific needs - raise the bar for service excellence - become a more effective and efficient facilitator - ensure training is on target and gets results

Customer Service Training - Chapter headings

The Fantastic Service Equation Assessing the Organizational Need Designing Your Training Facilitating the Training Session Evaluating Learning One-Hour Programme Half-Day Programme One-Day Programme Training Executives and Supervisors Customer Service and the Bottom Line Assessments Learning Activities Optional Learning Activities