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Effective Knowledge Management is the easy-to-use guide to help you get the best results from knowledge management. Packed full of practical advice and case study examples, it explains how hundreds of organizations have planned KM programs and made them work with measurable results.
Effective Knowledge Management is a complete guide to building a strategy and implementing a KM program. The manual is packed full of practical advice and case study examples that explain how hundreds of organizations have planned KM programs and made them work with measurable results. Practical ideas to help you launch, manage and measure your KM initiatives, including corporate case studies, tried and true techniques, reusable templates, statistics and facts to use in presentations, benchmarking information and lessons learned from practitioners.
Chapters devoted to: communication, governance and senior sponsorship, measurement, rewards and recognition, technology and content management and KM tools and applications like communities of practice, mentoring programs and after-action reviews. Useful for benchmarking your KM strategies, training your knowledge workers fast, proving to top-line management the value of KM. Use this manual as a step-by-step resource you can turn to time and time again for trouble-shooting all stages of the KM process.
What will Effective Knowledge Management do for you?
Find out how you can:
- Build a strategy from scratch
- Learn how Intel and The St. Paul Companies built and launched a KM strategy
- Communicate and promote a KM program
- Discover how PricewaterhouseCoopers tailors its internal communications to promote KM
- Measure the value of your KM efforts
- Learn how Siemens developed a holistic measurement system for both finance and HR
- Reward and recognize contributions
- Find out how Samsung Life Insurance avoids the dangers of reward strategy gimmicks
- Choose the right technology for content management
- Apply knowledge management in your organization
- Hear from Deloitte Touche Tohmatsu, NASA, Pfizer and Best Buy
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