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Making Knowledge Visible Communicating Knowledge Through Information Products By: Elizabeth Orna Normal price: 29.95 Our price: 28.45 + postage Bargain: save £1.5 ! Product code: 21893 ISBN: 0566085631 216 pages Format: Pb Published by: Gower Publishing, 2005, 1st edition There are no reviews available for this book

Description of Making Knowledge Visible

Information products - whether printed or electronic - are the essential vehicles of knowledge without which communication and commerce cannot take place. Organizations depend on them for successful internal and external interaction, but their potential for increasing business value has been largely ignored. This book is the first to define and explain information products and their management as the missing link between knowledge and information strategy on the one hand and design and presentation on the other. It sets out what information products are and how they can add value if part of overall strategy; shows how to audit what they should be doing and what they actually are doing for the company; and presents a change programme for a better management approach which enables the company to get full value from them. The book is written for senior managers responsible for information and knowledge management, corporate communications and IT, and for information professionals, web developers and information designers. Like Elizabeth Orna's book Practical Information Polices, it is destined to become the passport to clearer thinking on a usually woolly and neglected area of management. It is also an important text for information management, business, IT and web design students.

Making Knowledge Visible - Chapter headings

Foreword Part 1 Basic Ideas Before we begin No business without information products Part 2 Information Products in the Organisational Context Introduction - The context of information products The business of the organisation The value that IPs add (and subtract) The stakeholders and their interests Part 3 In Support of IPs Introduction Knowledge and information management in support of IPs Infrastructure for IPs: information systems, technology tools Information design, reconciler of conflicting constraints Part 4 Action for IP Value - a Practical Process Introduction An information auditing approach Making a start Auditing information products Into action for value from IPs Index

Authobiography of Elizabeth Orna

Elizabeth Orna is the author of Practical Information Polices, Second Edition and Information Management in Museums, both published by Gower. Described in a Library Association Record review as 'too good to be a guru', she is a an information consultant and writer well known for her extraordinary insight and lucidity. She lectures internationally on information management and information presentation.