Managing Angry People

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Managing Angry People
By: Roland Ouellette

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Product code: 19286
ISBN: 0750672676
192 pages
Format: Pb
Published by: Butterworth-Heinemann, 2010, 2nd edition
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Description of Managing Angry People
This work teaches non-verbal, verbal and physical techniques for managing angry people, based on tested principles. It goes beyond the strategies for preventing and diffusing a crisis by addressing the multitude of crises and stages of conflict.