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Barclays' self-service banking wins award

24 October 2006
Special self-service kiosks introduced at Barclays branches across the UK have won a gold award for the institution at the Self-Service World Outstanding Achievement Awards.

The ceremony, held in the United States, commended Barclays for its swift roll-out of the technology, which saw 512 kiosks installed in 425 branches in a three month period.

The kiosks themselves allow customers to perform all of the functions available to online banking customers, such as paying bills, transferring money and checking their account balances and transactions, which reduces queues at manned kiosks that are more suited to complex queries.

"We are immensely proud of this award in recognition of the contribution the kiosks have made to the working of our branches," said Barnaby Davis, the electronic banking director at Barclays.

"The sheer volume of use of the kiosks in the first year alone shows that they are extremely popular with our customers who appreciate their ease of use and speed."

In their first 12 months of use, the self-service kiosks have processed an average of over 800,000 transactions per month for over a million unique users.

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