British Bankers Association warns customers to shred

24 November 2006
The British Bankers Association (BBA) has warned customers to shred paper containing vital personal banking information after use, amid growing concerns over identity fraud.

BBA chief executive designate Angela Knight cautioned: "Too often you see people just throw away in the bin the kind of information fraudsters can use."

In a call for banks and customers to unite to tackle identity fraud, Ms Knight said: "The banks have a duty to protect their customers and to keep information safe. They are good at it but isolated incidents can crop up … people have to take responsibility for their own security too."

The BBA's other top tips included keeping personal computers up-to-date on anti-virus software and firewalls.

Ms Knight reassured customers that the chances of becoming a victim of card fraud remain low, and that individuals will not suffer any loss "providing you have not acted fraudulently or without reasonable care".

Last week, the theft of a Nationwide employee's laptop intensified anxieties around information security and banking data breaches.

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