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Brits want more mobile banking

19 December 2005
More Brits want to use mobile banking to manage their finances, according to new research.

A survey commissioned by BT found over a third of people in the 25 to 44 age group would like to be able to text transfer requests to their bank. People say texting is more secure since emailing and giving details over the phone carries a fraud risk.

Gary Bullard, managing director at BT Global Services, told Finextra: "Automated services are great for consumers who want speedy access to information, and fantastic news for banks that are looking to improve operational efficiency as well as customer service.

"Personal service remains vital, however, and banks forget this at their peril."

The study also revealed that over 40 per cent of 18 to 24-year-olds would like to use instant messaging applications to 'talk' to advisers about financial issues.

However, bank branches still remain at the core of Britons' banking habits, with over 60 per cent of people still visiting their local branch every month.

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