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IFA satisfaction 'at record levels'

16 August 2007
Most people who visit an independent financial adviser (IFA) are happy with the service they receive, it has been reported.

According to, research from Consensus found that 86 per cent described their meeting with the officials as satisfactory - the highest number since 2000.

Some 65 per cent were very satisfied and 90 per cent responded that the information they received was helpful.

This came from a sample of 600,000 consumers who made meetings after initial enquiries either on the internet or over the phone.

"Record levels of consumer satisfaction in the independent financial advice experience reveal that the IFA brand is stronger than ever. These figures clearly highlight that independent financial advice remains a crucial element in consumers' financial planning," said David Elms, chief executive of

Last month, Hargreaves Lansdown estimated that £40 million per year is paid out to advisers by life insurers.

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