NatWest blocks online banking scam

17 November 2004
NatWest has acted to block an attempt to defraud its online banking customers.

Today an email was sent to customers of the bank, telling them to re-enter their security details. The e-mail directed customers to a fake website where fraudsters recorded the customer details to use later.

In response NatWest has suspended all new third person transactions - to prevent fraudsters transferring money out of its customers accounts.

A spokesperson for the bank told the BBC: "We have taken immediate steps to protect our customers.

"Nobody has lost any money as a result of our pre-emptive measures.

"But we do urge any customers who have given information to these e-mails to contact us immediately."

Banks advise customers to never respond to unsolicited e-mails asking for details, but to contact them and check if the request is authentic.

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