Nationwide campaign for cash machine transparency successful

01 July 2005
From today, new transparency rules for cash machines have come into effect as a result of campaigning by Nationwide and work by the Treasury Select Committee.

The building society has been at the forefront of a campaign to protect the UK's network of free cash machines by forcing those that charge to make their fees clearer to consumers.

As of today, LINK will require cash machine operators to show on screen how much customers can expect to pay to withdraw their own money before they insert their card, display larger stickers in visible places, and include warning signs outside shops that advertise cash machine services.

"The new rules are a step in the right direction but Nationwide would still like consumers to be able to see at-a-glance if a machine charges," said Charles Reed, director of Nationwide.

"Day by day consumers' right to access cash for free is being eroded by the rapid growth in charging machines, and by the fact that there is no cap on the charges."

Nationwide is continuing to campaign for a cap on charges, free ATMs in public spaces, further transparency improvements, and government plans to implement the Treasury Select Committee's recommendations on charging cash machines.

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