BT's 'impressive' broadband performance

18 May 2007
BT is powering ahead of competitors in the broadband market, picking up 800,000 customers in the last three months, has found.

As the average Briton spends 15 hours a week online, the leading UK broadband provider now supplies 3.7 million UK customers.

BT's performance in acquiring new custom is "nothing short of impressive",'s head of communications services Steve Weller said.

Customer satisfaction is at the core of what BT has to offer, he stressed, with BT ranked second for customer service in the latest survey comparing broadband providers.

Its rival Virgin Media is not far behind, counting 24.67 per cent of all the UK's broadband customers as subscribers compared to BT's 26.43 per cent.

Smaller broadband providers have some work to do to narrow the distance between themselves and these two "front runners", Mr Weller remarked.

Nevertheless, the pace of broadband uptake in recent months suggests "the broadband market has yet to reach saturation", he added.

One in five Britons now has broadband access, a recent study from the Organisation for Economic Co-operation and Development (OECD) revealed.

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