VoIP changes welcomed

06 December 2007
Ofcom's decision to force voice over internet protocol (VoIP) providers to enable calls to 999 and 112 numbers has been welcomed by one expert.

Tim Wolfenden, head of communications services at uSwitch.com, said that the move would be good news for the UK's 500,000 VoIP users.

At present, three-quarters of users do not know whether their provider allows such calls, Mr Wolfenden stated.

"The new regulation will clear up any confusion amongst users and could well help to boost the number of households already using the service," he remarked.

However, he said that it was "disappointing" that Ofcom had taken four years to complete is consultation.

Ofcom chief executive Ed Richards said that regulation must "evolve" as new voice services develop.

Consumers can now be "confident" that they will be able to make emergency calls by dialling 999 or 112 using their VoIP service, he added.

The regulation is due to come into effect next year.

Find out more about how to compare broadband deals

track© Adfero Ltd