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RAC car breakdown cover voted top for customer service

29 July 2009 / by Rachael Stiles

A consumer survey has found that RAC breakdown cover is the best provider when it comes to customer service.

Amongst UK breakdown services, RAC is the best according to a survey of 25,000 UK adults, carried out by the UK Customer Service Index (UKCSI), performing better than all other providers.

The categories that respondents were asked to rate car breakdown cover providers on included professionalism, quality and efficiency, ease of doing business, problem solving, and timeliness.

RAC breakdown cover was the highest scorer, with a mark of 86 out of 100, and of the 156 UK breakdown providers surveyed, RAC was ranked fifth overall across other sectors, including retail, services and automotive.

Commenting on the accolade, Neil Thompson, director of rescue service delivery at RAC, said: "I am immensely proud of this achievement; it is fantastic news for RAC as it clearly demonstrates our ability to deliver exceptional service to our members when they call us for help.

He added: "RAC staff genuinely pride themselves on being the best customer service professionals in our industry. This is a clear indication of their level of professionalism not only because we are seen as the best in the Rescue and Recovery industry but also as one of the best customer service organisations in the UK."

© Fair Investment Company Ltd

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* New customers buying options with breakdown membership and paying on an annual continuous basis will get a fuel card worth up to £75. This will be an AA prepaid MasterCard that can be used at any UK fuel station where MasterCard is accepted. To qualify, you’ll need to buy breakdown membership with at least 1 option (National Recovery, At Home, Onward Travel and/or Parts and Garage Cover). The value of the fuel card will depend on the number of options added to your cover: £20 card when adding 1 option, £30 card when adding 2 options, £50 card when adding 3 options, £75 card when adding 4 options. The card will be valid for 6 months from the date of issue. This offer is not available to Cashback Customers.