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Brits spend £10 billion a year on household repairs

10 November 2003
British homeowners are paying out over £10 billion a year on repairing and decorating their homes, a new survey claims.

Research by Norwich Union found that the average homeowner spends nearly £700 each year on materials and hiring tradesmen to maintain their homes and one in five homeowners has been a victim of cowboy builders or rogue repairers.

Norwich Union is launching two new products - Home Emergency Cover and Central Heating Cover - which help customers protect their homes and avoid untrustworthy tradesmen.

Home Emergency Cover provides a 24-hour helpline for customers and cover for a variety of home emergencies, including blocked drains, electrical wiring problems and leaking roofs. The policy also provides cover for temporary accommodation.

Central Heating Cover provides protection against the breakdown of domestic gas central heating systems, an annual inspection of the boiler and, if it is not working efficiently, an engineer will carry out a full service.

Commenting on the new products, Louise Spear, development manager, Norwich Union, said: 'We've commissioned extensive research among our customers to find out what help they need in looking after their homes.

'Many said they needed more support with day to day management - be this coping with everyday hassles or ongoing maintenance. Others were worried about hiring tradesmen, fearing that they might get ripped off or suffer from shoddy workmanship.'