Deliveries and workmen waste 130m hours a year

04 May 2006
British consumers spent 20 million working days last year waiting for workmen to arrive, according to a new survey by Which?

Gas suppliers, electricity suppliers and builders were the three worst culprits among workmen, while computer equipment deliveries kept buyers waiting even longer.

The proliferation of internet buying is leading to more delivery frustration, the survey reveals, with mail orders wasting 110 million hours of British consumers' time.

Editor of Which? magazine, Neil Fowler, commented: "It's high time retailers and the UK's workmen raised their game to meet the needs of consumers in the 21st century. We'd like to see firms offering narrower delivery or appointment time slots – if the supermarkets can do it, we see no reason why other retailers can't do the same."

Since the vast majority of deliveries are made between working hours, many Brits are wasting time away from their jobs to wait for tardy services.

Workers waiting for electricity and gas suppliers spent an average four and a half hours waiting for them to arrive last year.

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