Lawyers are "villains" of house buying

04 May 2004
Lawyers are seen as the biggest gripe in the home-buying process, according to a new survey., the largest independent online housing database, assessed the performance of lawyers, surveyors, estate agents and mortgage lenders in the house purchasing process.

Jim Buckle, Managing Director, said: "Lawyers are the undisputed villains in the house buying process. Our survey found them most likely to cause delays and least likely to provide a good quality of service."

Women apparently find lawyers especially troublesome, with 60.4 per cent of the female voters feeling that lawyers were bad or terrible value for money.

Among some of the grumbles other about lawyers were these comments: "Solicitors are so hard to get hold of," and, "My lawyer insists on writing three letters when one e-mail or phone call would have been perfectly adequate."

However, Mr Buckle noted: "By contrast house-buyers clearly recognise the important role surveyors play and voted them the heroes."

The poll saw 51 per cent of people say the quality of service received from surveyors was excellent or good.

Estate Agents were voted top performers on minimising delays with 45 per cent saying they were excellent or good, yet they scored less well on value for money and quality of service ratings (15.6 and 35.4 per cent respectively).