NCC: Tenants unaware of their rights

25 September 2006
Tenants in the UK are not aware of all their rights because regulations and laws are too complex, according to new research published last week.

The National Consumer Council (NCC) has called on the Housing Corporation to do more to safeguard tenants' rights and to make the legal jargon and procedures clearer to understand.

Some of the difficulties faced by tenants in the UK are brought to light in the NCC's research paper "A consumer audit of social housing", which calls for a redressing of the balance of power between landlords and tenants.

"Years of piecemeal reform have led to a complex and confusing mix of contractual and statutory rights for tenants," explained Ed Mayo, chief executive of the NCC.

"Users of these services who want to stand up for their rights can be caught up in a protracted and bureaucratic process, so tenants in affordable housing have rights in name alone.

"Giving tenants a clearer picture of their rights is a positive way to improve the quality of service they can expect," Mr Mayo added.

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