Treating Customers Fairly
Our Commitment To You
The management and staff at Fair Investment Company are committed to ensuring that the Financial Conduct Authority principle of Treating Customers Fairly (TCF) is applied in all areas of our day to day business activities.
The principle of TCF coincides with our own vision of providing a high level of service to our clients and access to market leading financial solutions which help them to take control of their investments, savings and pensions.
- Customers are provided with clear, fair and not misleading information about the products and services we make available, which enables them to make an informed decision as to whether products are right for them.
- Our customers understand the risks, charges, terms and conditions associated with the products or services they access through Fair Investment Company.
- The impact on our customers is always considered when we make changes to our overall business strategy or to the services we offer to customers and that commercial considerations do not override what is in the best interests of our clients.
- We will always aim to resolve issues with any aspect of our service quickly and impartially and to continually consider how we can better treat customers fairly; we will encourage and act on feedback from both customers and staff.
What TCF means to you
We will always act with honesty and integrity when dealing with our customers.
If you are dissatisfied about any aspect of our service, please tell us and we will act quickly and impartially to resolve any issues.
Responsibility for TCF