Eight in ten home phone customers satisfied

03 July 2007
Home phone customers are overwhelmingly happy with their customer service, according to a new consumer survey from uSwitch.com which found eight in ten customers were satisfied.

Tiscali turned out to be the provider best at meeting customer's expectations in the home phone market, with 87 per cent voicing overall satisfaction, while competitor Virgin Media came in bottom, satisfying a still-impressive 76 per cent of customers.

Big providers seemed to fail to match value deals to good customer service, however, as TalkTalk kept 76 per cent of customers satisfied on price but just 41 per cent satisfied with customer support.

And while BT trumped rivals on customer support, it was voted the least strong provider on value indicators.

Meanwhile, broadband satisfaction fell by three per cent since October and 25 per cent of people said they were not getting what they wanted from their provider.

"The fact that a quarter of customers are not satisfied with their broadband provider should be a distinct warning siren for companies to up their game," commented uSwitch.com communications expert Chris Frost.

Find out more about how to compare home phone providers


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